Refund policy
Return Policy
At Evrymm, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process as easy as possible.
Return Eligibility
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Time Frame: You may return most items within 30 - 90 days of receiving your order depending on the product and condition.
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Condition: Items must be returned in their original condition, unopened and unused if ordered a new item or can be subject to up to 20% restock fee. If the item has been opened, it must be in like-new condition to qualify for a return.
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Exceptions: Certain items, such as software, digital downloads, and products marked as non-returnable, are not eligible for return.
How to Initiate a Return
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Contact Us: To start the return process, please contact our customer service team at [customer service email/phone number] with your order number and the reason for the return.
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Return Authorization: We will provide you with a Return Authorization (RA) number and detailed instructions for returning your item.
Return Shipping
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Customers are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part.
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Customers need to use a trackable shipping service or purchasing shipping insurance for items over $75 to ensure they are returned safely.
Refunds
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Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.
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Please note that shipping costs are non-refundable, unless we made an error with your order.
Exchanges
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If you would like to exchange an item for a different model or product, please follow the return process above and place a new order for the desired item.
Contact Us
If you have any questions about our return policy or need assistance, please reach out to our customer service team at [cs@evrymm.com]. We’re here to help!